Install Problems

Log Checker is designed to run on a wide variety of windows installations and configurations. Most installation problems are due to security restrictions or date settings that are outside the control of the Log Checker installation program. If you are having a problem check

	the account used to install the software has full administrator privileges
	Lanquage, date and regional settings are set to Australian
	you need to reboot your pc after the install

Some known installation issues are

	Log Checker does nothing after being installed
	No Run command on the Windows start menu
	Log Checker cannot access the windows Registry
	Check Date settings
	Not a valid date

Log Checker does nothing after being installed

This is usually a symptom of the Borland Database engine which Log Checker uses, not being installed correctly. In most cases, an installation has been attempted on the machine by a user with insufficient rights to install software. The installation adds some system registry keys and you must have full local administrator permissions for it to work.

1. Try the install again

Installing it again does not always work due to the idiosyncratic nature of windows.

However it is worth a shot as it may save some time.

1.1. Reboot your computer fully

1.2. Login as an administrator

1.3. Uninstall log checker by using add/remove programs in the control Panel

1.4. Reboot your computer

1.5. Login as an administrator

1.6. Insert the Log Checker CD and follow the prompts

1.7. Reboot your computer when prompted.

1.8. Run the Log Checker program

1.9. If it doesn't display anything go to Step 2

2. Remove Log Checker manually and reinstall

We will manually clean up the directories and registry so that a clean install can be done.

2.1. Reboot your computer fully

2.2. Login as an administrator

2.3. Uninstall log checker by using add/remove programs in the control Panel

2.4. Now open the registry editor by

2.4.1. Pressing Start-> Run, type regedit and click ok

Note: on windows NT you may have to type regedt32 instead.

2.5. Expand the HKEY_LOCAL_MACHINE\SOFTWARE KEY

2.6. Delete the Borland folder / key

2.7. Delete the DrSoft folder / key

2.8. Delete the DrSoft Pty Ltd folder / key

2.9. Delete the LogChecker folder / key

2.10. Close the registry editor

2.11. Now open windows explorer so that we can remove the files

Note: if you installed Log Checker to a non default location use that directory instead.

2.11.1. Expand the C: drive

2.11.2. Expand the Program Files folder

2.11.3.Delete the LogChecker directory

2.12. Reboot your computer

2.13. Login as an administrator

2.14. Now try the installation again

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No Run command on the Windows start menu

The security on your computer has been modified to restrict you from adding new programs.

Ask your administrator to install Log Checker for you.

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Log Checker cannot access the Windows Registry

Your administrator has placed some very tough restrictions on adding and running new programs. Ask your administrator to run it once for you using their login and then logout and try your login. Alternatively, you should be able to install it and run it locally using your login only.

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Check Date Settings

Log Checker should be used with Australian date formats. To ensure your computer is set correctly:

Note: These instructions are for Windows XP machines. There may be slight differences for other versions of Windows but the process is the same

1. Reboot your computer fully

2. Login as an administrator

3. click on start -> Control Panel

4. Select Regional and Language settings

5. Select English (Australian)

6. Select Customise

7. select the Date tab

8. set the short date format to d/MM/yyyy

9. click on ok

10. click on apply

11. Reboot your computer

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Not a valid date.

First, check the date settings (see Check Date settings).

Log Checker is year 2000 compliant and was designed to work with whatever date settings (US or Australian) you use on your computer. To do this it uses a common date validation routine that is part of the windows operating system. Usually this works fine. Unfortunately, a few builds of Windows (particularly early Windows 2000) contain a version of this routine that tries to validate dates against the US format regardless of your windows settings and causes mayhem with Log Checker. Modifications were made in version 2.6 and later of Log Checker to counteract this behavior.

If you have a version prior to 2.6 you will need to upgrade.

If you change the date settings after Log Checker is installed and before registering, you may have to do a manual uninstall and then reinstall it. But try running it after you have made the date format changes, you could be lucky.