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All Enquiries will be responded to within two working days but our aim is one. |
| More support and FAQ information available on web site. Website being revamped early Oct |
| Maintenance release every 3 months. |
Support Fees
A support fee of $275.00 will become due in Sep each year. The first will be due in Sep 2009. This will facilitate program enhancements to be released in the following year.
Installation support
The majority of problems with installations in the past have been a result of restrictions placed on computers by your network administrators. Windows Vista facilitates even more options for control. If you are encountering issues, check our website. If that does not help, have your administrator contact me so that we can schedule a suitable time to resolve the problem together.
Data Corruptions
None likes to lose or have to re-enter information. Make sure you backup regularly. The files are small and would easily fit on a memory stick. Also, Log Checker contains a simple backup/restore to zip file utility. So there is no excuse for not having a recent backup. Our response to you will be to restore to a previous good backup. For those that did not backup, Log Checker also comes with a last resort repair facility. It may fix the problem, it may not. If it doesn’t, you will need to replace your data files with fresh empty ones. FAQ and Instructions for using these tools will be available on the website.
LogChecker is Wrong?
Unfortunately, LogChecker was right. The interpretation and understanding of the rules varies with each person. The new rules are more complex and likely to raise many more questions. It takes considerable time to check an issue and reply in a way to help you understand. While, we recognise this as something you may need form time to time, it is outside normal program support. We are happy to assist you resolve the issue but we will be asking for a fee of $110.00 first. If you do prove Log Checker is wrong, the fee will be refunded along with a gift.
Be aware that Log Checker 4 does not support any of the state based variations yet. See BFM Split Rest. Next Update
Page added 15 Oct 2008
