Customer Support -- Bugs

If you're experiencing a problem with Log Checker, have a look at our

	known problems
	Install Problems
	or Support Forum

If that doesn't help, please fill out and submit the following service request form.

For suggestions, or requests for improvements, please use our suggestion form.

Service Request Form

When you submit your service request report, it will be entered into our database for tracking purposes. Periodically we will post notices regarding service requests reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

What product/service is this request for?
Please enter a brief one-line description of the request:
In your own words, describe the problem:
When did the problem first occur:
How often does it occur:
AlwaysOftenOccasionally
Do others have the same problem:
n/aYesNo
Can you enter new Log Pages:
YesNo
Can you view / print Violation Reports:
YesNo
Do you have backups of the Log Checker data:
YesNo
Please provide us with the following information so can contact you:

Name:

Phone:

E-mail:

Back to Top

Known Problems

The following is a list of some known problems with our products / services; we are working to correct them A.S.A.P.

Divide by zero error

Back to Top

Divide by zero error

After selecting a log page date, the page displays but a divide by zero message occurs. The analysis panel does not show any messages or ok. This problem is caused by an empty record in the rule definitions details. You can

	locate and delete the record yourself go to View-Driving Schemes browse the Schemes highlight the blank record right click and select delete driving rule
	Download and replace the rule definitions. Download rules for version 2.8 or earlier Download rules for version 3.0 to 3.2 Download rules for version 3.3

Warning! This will overwrite all rule definitions. If you have entered your own rules, print out the details first then download, update and reenter them.

Service Request Form

Back to Top

Known Problems

Back to Top

Divide by zero error

Back to Known Problems